Company: Delve Health

Location: Remote / Hybrid

Experience: 2+ years of sales, business development, or outbound prospecting experience preferred

About Delve Health

Delve Health helps clinical research teams improve patient compliance, engagement, and data collection during clinical trials.

Through our Clinical StudyPal platform and Concierge-as-a-Service model, we support sponsors, CROs, medtech companies, site networks, and research teams with eCOA/ePRO, wearable device data, patient reminders, compliance dashboards, device support, and human concierge outreach.

Our goal is simple: help research teams keep patients engaged, collect cleaner data, reduce missed touchpoints, and improve the overall clinical trial experience.

About the Role

Delve Health is looking for a hungry, coachable Sales Development Representative with at least two strong years of sales or business development experience.

This role is for someone who already understands the discipline of outbound sales: researching accounts, identifying decision-makers, writing thoughtful outreach, making calls, following up consistently, qualifying interest, and booking meetings.

You do not need to be a clinical research expert on day one. But you should already know how to prospect, manage a pipeline, handle rejection, stay organized, and create new conversations.

Delve Health is not just selling software. We help clinical trial teams solve real operational problems: patients missing diaries, devices not being worn, data not flowing, follow-ups being delayed, sites being stretched thin, and study teams lacking visibility between visits.

Our platform gives study teams visibility. Our concierge team helps turn that visibility into action.

What You’ll Do

Prospect New Opportunities

Identify and engage potential customers across pharma, biotech, medtech, CROs, site networks, academic research groups, and digital health organizations.

Use email, LinkedIn, phone calls, conferences, and account research to create new conversations and generate qualified meetings.

Research Target Accounts

Look for companies running clinical trials, post-market studies, decentralized or hybrid studies, wearable-enabled studies, patient engagement programs, or studies that require ongoing patient support.

Identify relevant decision-makers such as clinical operations leaders, medical affairs leaders, digital health leads, innovation teams, site network executives, and patient engagement leaders.

Create Thoughtful Outreach

Develop personalized outreach that connects Delve Health’s capabilities to real study challenges, including:

• Patient retention
• eCOA/ePRO completion
• Wearable device compliance
• Remote data collection
• Post-market follow-up
• Patient reminders and education
• Device support and troubleshooting
• Concierge outreach between visits
• Site network pre-screening and patient follow-up

Qualify Leads

Ask strong discovery questions to understand whether a prospect may need Delve Health’s platform, concierge team, wearable support, eCOA/ePRO tools, or compliance visibility.

Help determine whether the opportunity is a fit for StudyPal, Concierge-as-a-Service, or a combined platform-plus-service model.

Support the Sales Process

1. Schedule qualified meetings for the sales team.
2. Prepare account research before calls.
3. Track outreach, follow-ups, responses, and next steps in the CRM.
4. Support follow-up after meetings with notes, summaries, and next-step coordination.

Learn and Improve

Build a working understanding of clinical trials, digital health, decentralized research, patient engagement, medtech post-market studies, wearable data collection, and the operational burden placed on sites and study teams.

Use feedback, data, and call outcomes to improve messaging and outreach performance.

What We’re Looking For

• At least 2 years of sales, business development, SDR, BDR, or outbound prospecting experience.
• Proven comfort with cold outreach by email, phone, and LinkedIn.
• Experience researching accounts and identifying decision-makers.
• Ability to write clear, professional, personalized outreach.
• Strong organization and follow-up discipline.
• Ability to manage multiple leads and stay consistent with activity.
• Curiosity about healthcare, clinical research, patient engagement, digital health, and wearable technology.
• Willingness to learn a complex market and improve quickly.
• Comfort working in a small, growing company where priorities move fast.
• Experience with HubSpot, Salesforce, Apollo, LinkedIn Sales Navigator, or similar tools.
• Clinical research, pharma, biotech, medtech, CRO, site network, or healthcare technology experience is a plus.

What Makes Someone Successful Here

• You are not afraid to pick up the phone.
• You know how to handle rejection and keep moving.
• You follow up consistently without sounding robotic.
• You research before reaching out.
• You can write thoughtful messages that sound human.
• You care about learning the buyer’s problem, not just sending activity.
• You understand that healthcare sales requires trust, patience, and professionalism.
• You are excited by a role where technology and human support come together to improve clinical trial execution.

Why This Role Matters

Clinical trials do not fail only because of science. They also struggle because patients miss visits, forget diaries, stop wearing devices, need support, or fall through the cracks between scheduled touchpoints.

Delve Health helps solve that gap.

Our platform helps study teams see what is happening. Our concierge team helps turn those signals into action through patient support, reminders, troubleshooting, and follow-up.

As an SDR, you will help introduce Delve Health to organizations that need a better way to support patients, sites, and study teams throughout the trial.

Why Join Delve Health

You will gain experience selling into pharma, biotech, medtech, CROs, and site networks.

You will learn how clinical trials work from the inside.

You will be part of a growing company focused on patient engagement, wearable data, eCOA/ePRO, concierge support, and clinical trial compliance.

You will work closely with leadership and have direct visibility into how sales strategy is built.

You will help bring both technology and human support to a market that needs better execution, not just more dashboards.

Compensation

Base salary plus performance-based incentives. Final compensation will depend on experience.