Talent Operations Manager (Spanish Bi-lingual Required)
Buildforce
People & HR, Operations
Dallas, TX, USA
Posted on Nov 1, 2024
This role is responsible for:
- Apply exceptional follow-up and time management skills to cultivate relationships with Tradespeople and your peers.
- Complete a Buildforce introduction and teach leads & prospects how to use the Buildforce App.
- Conduct quality interviews effectively and always on time
- Complete a Buildforce intro and teach Interviewees how to use the Buildforce App and complete their profile
- Coach new electricians on the Buildforce process and expectations
- Work as a team to achieve monthly placement goals with quality and retention in mind
- Provide a “white-glove” experience for priority placements for high-profile and new customers
- Evaluate pay and placements ad hoc
- Navigate all of the Employer-level and Project-level contingencies
- Work cross-functionally to ensure tradespeople are equipped with technical and functional knowledge about our Buildforce platforms.
- Providing delightful customer experience through inbound emails, text messages, chats, and phone calls.
- Listen to concerns, resolve problems, and offer the best recommendations to our pros utilizing the Buildforce App.
- Maintaining records and documentation through data entry, collection, and validation.
- Providing feedback on process improvement opportunities and contributing to projects as assigned
- All other duties as assigned.
Skills & Qualifications
- 3+ years of experience in recruiting, sales, marketing, or related work experience.
- Proven success with self-direction and the ability to work independently and with a cross-functional team.
- Proficient at navigating multiple apps at a time. Experience in technology platforms such as Front, Aircall, Indeed, and Slack.
- Detail-oriented with excellent communication skills in writing, in person, or by phone.
- Creative problem solver who thinks on their toes and can make informed decisions quickly.
- Own a smartphone and have access to a reliable internet connection.
- Bi-lingual is required - Spanish & English.
- Bonus points: Being an Electrician, Knowing Electrical Work, Construction Tech, Construction
- Able to work flexible hours for changing business needs, including occasional weekends. Most of our team's action occurs between 7 am and 7 pm, Monday through Friday.
Benefits & Perks
- Flexible Scheduling
- Hybrid (Working from Atlanta Office and Home)
- Time Off & Holidays
- Parental Leave Policy
- 401(k) Plan
- Healthcare - Medical, Dental & Vision
- 360 Annual Peer Reviews with Opportunities for Growth